Overview

An eight-year pension backlog. A Supreme Court case. And mounting union pressure. A Navratna PSU oil company with 21,000 employees across 45 locations was facing a full-scale compliance and industrial relations crisis.

By 2003, eight years of non-implementation of the Employees’ Pension Scheme (EPS’95) had resulted in:

• A backlog of over 2,500 pension claims
• A case pending before the Supreme Court
• Escalating pressure from trade unions, including threats of strike action

Despite sustained efforts by the company’s management, the issue remained unresolved.

The situation posed legal, operational, and reputational risks at a national scale, requiring structured, end-to-end intervention.

C-Quel’s Solution

C-Quel deployed a comprehensive, end-to-end intervention to resolve the pension backlog at scale.

• Establishing a Structured Pension Processing Framework

C-Quel began by consolidating and validating pension records for 23,500 employees.
This created a structured data foundation, enabling accurate processing and eliminating inconsistencies across historical records.

• Nationwide Facilitation of Pension Orders

Over 5,000 pension orders were facilitated across 45 RPFC offices pan-India.
This required coordinated execution across multiple regulatory jurisdictions to ensure timely approvals and consistent compliance handling.

• Large-Scale Account Transfer Coordination

Thousands of account transfers were coordinated from the PF Office in Mumbai to zonal offices across the country.
This alignment ensured continuity of records and enabled seamless pension processing across locations.

• Formal Closure Through a National-Level Ceremony

As a formal closure milestone, a landmark Pension Distribution Ceremony was organised in New Delhi.
The event was attended by the Union Labour Secretary and the Company Chairman, reflecting institutional validation of the resolution process.

• Distribution of Pension Orders to Stakeholders

Hundreds of pension orders were formally distributed during the ceremony.
This marked a visible closure of long-pending cases and helped restore confidence among employees and stakeholders.

Conclusion

A backlog spanning eight years and over 2,500 pension claims was fully resolved.

The outcome:

• Pending pension claims were cleared
• Union tensions were resolved
• A compliant and structured pension process was established

This engagement transformed a prolonged compliance crisis into a stable governance framework.

It also established C-Quel as a long-term strategic compliance partner, with the organisation continuing the association beyond this engagement.

Resolve complex compliance challenges at scale. Partner with C-Quel.